Email Security Operations Analyst

Role Summary: Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem. Key Responsibilities: Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies Support incident response by documenting findings, maintaining audit trails, and escalating critical risks Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment Collaborate with internal teams and external vendors for issue resolution and trend tracking 2+ years of experience in email operations, Trust & Safety, or SOC environments Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure Experience in Splunk SIEM and Email security tools like O365 Defender, Proofpoint Hands-on experience with Splunk for log analysis Strong analytical, investigative, and problem-solving skills Must have PDP score of Exceeds Expectations or Outstanding Tenure of at least 18 months No Active DA Interested candidates Must be willing to work onsite in Taguig All your information will be kept confidential according to EEO guidelines.