ApplySarthiDavao: Hiring Consultant - Customer Service
Sutherland
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
4,121 open customer roles across 721 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (69), Hyderabad (35).
- Customer Journey & App Analytics ApprenticeBackmarket
- Customer Success ManagerDoctrine
- Digital Guest Service / Customer Support Supervisor (all genders) Hospitality in BerlinHomaris Service GmbH
- Strategic Customer Success Partner Coach - France360Learning
- Customer Success Specialist (Morning Schedule)Jobgether
What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (17%), Stakeholder management (14%), Salesforce (14%), Excel (13%), Supply chain (13%) — counted across their open postings here.
Sutherland has 439 open roles listed here.
- Associate Manager - IT BRM | Work From Homedelhi ncr
- Customer Service Representative - Temporary
- Solutions Architect | US or CAN Based | Fully Remote
- Non-Licensed Insurance Representative
- Clinical Healthcare BPO Consultant (Director Level)delhi ncr
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Sutherland.
Questions you are likely to be asked
- Why do you want to join Sutherland?
- What is your experience with CRM? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Davao: Hiring Consultant - Customer Service at Sutherland interview free →Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. Our most successful candidates will have: - High school diploma or GED - Demonstrated ability to perform at a high level, to support our high volume of inbound calls - Excellent verbal and written communication skills; proficient reading skills required - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required - Prior customer service experience preferred All your information will be kept confidential according to EEO guidelines.
Match this job to your CV
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Listed on smartrecruiters · posted 2024-03-18. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.