ApplySarthi

Customer Support Specialist

Sutherland

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This role on the market

4,121 open customer roles across 721 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (69), Hyderabad (35).

What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (17%), Stakeholder management (14%), Salesforce (14%), Excel (13%), Supply chain (13%) — counted across their open postings here.

Remote Customer Support Specialist jobs · CRM jobs

Sutherland has 439 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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Practise the Customer Support Specialist at Sutherland interview free →

Respond to customer inquiries via phone, email, and chat. Provide accurate information about products, services, and company policies. Handle customer complaints and resolve issues professionally and efficiently. Follow up with customers to ensure their concerns are resolved. Process requests, orders, returns, or other customer-related transactions. Maintain accurate records of customer interactions. Escalate complex issues to the appropriate department when necessary. Work closely with internal teams to ensure a smooth customer experience Previous experience in customer service, customer support, or a similar role is preferred. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Customer-focused, patient, and professional attitude. Ability to work effectively under pressure and manage multiple tasks. Good computer skills and familiarity with CRM or customer service systems. Fluent in [English/Arabic/other language] , if applicable

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Listed on smartrecruiters · posted 2026-08-26. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.