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Customer Support Agent

Sutherland

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Skills named in this job

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This role on the market

3,139 open customer roles across 442 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

CRM jobs

Sutherland has 423 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. Tell me about feedback from customers that you passed on to the product team.
  4. How do you explain a technical problem to a customer who is not technical?
  5. Tell me about an angry customer you handled. What did you say?

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Practise the Customer Support Agent at Sutherland interview free →

This is a full-time on-site role located in Cairo for a Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction . Your day-to-day responsibilities will include: 📞 Handling customer interactions with efficiency and empathy . 🛠️ Providing tailored solutions to meet customer needs. 🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette . If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 🚀 We’re Hiring Talented People! 🌟 Fresh Grads & Dropouts are welcome to apply! 🎓 🔑 What we’re looking for: ✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧 ✅ Strong skills in Customer Service & Customer Support 🤝 ✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯 ✅ Problem-solving , active listening , & attention to detail 👂💡 ✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️ ✅ Flexibility with night & overnight shifts is essential 🌙 ✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟 All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2026-09-16. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.