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Customer Service Agent

Sutherland

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This role on the market

3,131 open customer roles across 443 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (57), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Sutherland has 424 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

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This is a full-time, on-site role based in Cairo and Alexandria for a Sales Representative / Sales Specialist . In this role, you will be responsible for driving sales performance by engaging with customers, identifying their needs, presenting suitable solutions, and closing sales while ensuring excellent customer experience. Your day-to-day responsibilities will include: • 📞 Engaging with potential and existing customers to promote products and services • 💼 Identifying sales opportunities and converting leads into successful sales • 🛒 Presenting solutions tailored to customer needs and business goals • 🎯 Meeting and exceeding individual and team sales targets • 🌟 Building strong customer relationships through professional communication and persuasive selling techniques If you are motivated by results, enjoy influencing customer decisions, and thrive in a fast-paced sales environment, we want you on our team! 🚀 We’re Hiring Sales Talent! 🌟 Fresh Graduates & Dropouts are welcome to apply! 🎓 🔑 What we’re looking for: ✅ Fluency in English is a MUST (B2/C1 level) 🇬🇧 ✅ Strong Sales, Upselling & Persuasion skills 💰 ✅ Ability to close deals and handle objections confidently 🎯 ✅ Excellent communication, negotiation & active listening skills 🗣️🤝 ✅ Customer-focused mindset with a passion for achieving results 💯 ✅ Previous experience in Sales, Telesales, or Call Center environments is a plus 📊 ✅ Familiarity with CRM tools is an advantage 🖥️ ✅ Flexibility to work night & overnight shifts 🌙 📞 Professional phone etiquette and confident sales communication are highly valued 💼 If you’re driven by targets, love sales, and want to grow your career, we want YOU! 🌟 All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2026-01-26. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.