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Customer Service Agent

Sutherland

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This role on the market

3,131 open customer roles across 443 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (57), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Sutherland has 424 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. How do you handle a problem you do not know the answer to?
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Customer Service Agent at Sutherland interview free →

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. Fresh graduates & dropouts are welcome! Good communication and customer service skills (optional) A positive attitude and willingness to learn Strong listening and problem-solving skills Comfortable working as part of a team Fluent in English (B2/C1 level) Flexibility with rotational night/overnight shifts * KPIs granted for first three months * Overnight allowance * Social and medical insurance provided * Transportation provided * Training fully paid All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2026-01-20. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.