CRM Senior Solution Sales Executive

We are looking for a Senior CRM Sales Executive focused on Public Sector to accelerate the growth of ServiceNow CRM across government organizations in Brazil. In this role, you will help public sector organizations transform how they engage with citizens, businesses and other government agencies, manage cases and deliver public services through the ServiceNow AI Platform. You will work with government leaders to identify opportunities to modernize complex and often fragmented processes through Public Sector Digital Services, Customer Service Management, AI, case management, digital workflows and field service , creating simpler citizen experiences while improving efficiency, transparency and coordination across government organizations. What You’ll Do Develop and grow strategic CRM opportunities across Brazilian federal, state and other public sector organizations . Position ServiceNow Public Sector Digital Services as a modern CRM platform designed specifically for government and constituent service delivery. Engage senior government, business and technology stakeholders around citizen experience, digital government, case management, service delivery and operational transformation . Identify and develop use cases across areas. Demonstrate how AI, data and workflows can help agencies reduce manual work, accelerate service delivery and coordinate work across departments and agencies. Build business cases focused on public-sector outcomes. Navigate complex government sales cycles, engaging procurement, technology, business, legal and executive stakeholders. Develop strong relationships across the Brazilian public sector ecosystem, including strategic partners and system integrators. Partner closely with Account Executives, Solution Consultants, Industry teams, Partners and Product teams to develop and close opportunities. Build and maintain a strong pipeline and deliver accurately against revenue forecasts and sales targets. To be successful in this role you have: Strong track record selling enterprise technology or SaaS solutions to government and public sector customers in Brazil . Deep understanding of the Brazilian public sector ecosystem and complex government buying processes. Experience building relationships with senior government and technology leaders. Ability to translate technology capabilities into measurable public-service and operational outcomes . Experience managing large, complex and multi-stakeholder sales cycles. Strong consultative and value-based selling capabilities. Ability to build opportunities beyond traditional IT conversations and engage business and mission owners. Experience working with system integrators and technology partners serving government customers. Strong territory planning, pipeline generation, forecasting and negotiation capabilities. Fluent Portuguese and strong professional English. Travel required: 30-50% Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.