ApplySarthi Match jobs to your CV

Client Support Representative - Healthcare Revenue Cycle

Experian

Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.

Skills named in this job

Read from the description itself, not inferred.

This role on the market

2,388 open representative roles across 342 companies are on ApplySarthi right now, most of them in Bengaluru (29), Hyderabad (6), Delhi NCR (6).

What representative roles keep asking for: Salesforce (20%), CRM (16%) — counted across their open postings here.

CRM jobs · Salesforce jobs

Experian has 414 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for representative roles keep coming back to Salesforce, CRM. Practise those questions before you sit with Experian.

Questions you are likely to be asked

  1. Why do you want to join Experian?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. Where do you want to be in three years?
  4. What is a weakness you are working on, and how?
  5. Tell me about yourself, and why this role is the right next step.

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Client Support Representative - Healthcare Revenue Cycle at Experian interview free →

As our Healthcare Revenue Cycle, Tier 2 Client Support Representative, you will manage and resolve complex issues escalated from our teams and external clients. You will partner with clients, payers, trading partners, and internal technical teams to investigate, troubleshoot, and resolve issues, while delivering a high level of customer support. You will be a problem solver who can balance technical troubleshooting, client communication, and collaboration in a healthcare technology environment. Troubleshoot and resolve complex product, system, and workflow-related issues. Investigate and resolve payer-related and transaction-processing issues. Be an escalation point for Customer Support, Client Relationship Management, and other teams. Manage a high-volume caseload of support requests, incidents, and inquiries while meeting established service level expectations. Communicate with clients through support cases, email, telephone, and virtual meetings to guide issue resolution and maintain client relationships. Determine the severity, scope, and effect of reported issues and coordinate appropriate resolution efforts. Collaborate with internal technical teams, payers, vendors, and trading partners to investigate and resolve client-affecting issues. Analyze, troubleshoot, and maintain client and user configurations. Participate in small to medium-sized projects, including testing, implementations, process improvements, and operational plans. Create, maintain, and enhance internal and external knowledge base documentation using Knowledge-Centered Service (KCS) best practices. Identify recurring issues, trends, and process improvement opportunities and provide recommendations to improve our client experience. Maintain a comprehensive understanding of supported products, workflows, and industry standards. 2+ year's experience with healthcare workflows, payer processes, and electronic healthcare transactions is beneficial 2+ years' experience with healthcare industry standards such as ANSI X12 transactions is beneficial 2+ years' experience using CRM or case management systems, such as Salesforce, is beneficial Bachelor's degree in business, healthcare management, or a related field is beneficial 2+ years; experience in healthcare technology, healthcare operations, revenue cycle management, technical support, or a related field Experience supporting client-facing software applications Experience working with healthcare providers, payers, clearinghouses, or healthcare technology solutions Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote, hybrid or in-office Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore all our exciting benefits here: https://myexperianbenefits.com/ Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on smartrecruiters · posted 2026-09-24. ApplySarthi collects openings and links to application pages; the role is advertised by Experian, not by us.