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Chat Support Specialist with Romanian and English - Varna, Bulgaria

Sutherland

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This role on the market

8 open romanian roles across 5 companies are on ApplySarthi right now.

What romanian roles keep asking for: CRM (12%), Express (12%), Supply chain (12%) — counted across their open postings here.

CRM jobs

Sutherland has 423 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for romanian roles keep coming back to CRM, Express, Supply chain. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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What you’ll do Support customers mainly via chat and email Provide clear, professional, and timely solutions Document customer interactions in the CRM system Follow established procedures and quality standards Escalate more complex cases to the relevant teams Work with multiple systems and platforms simultaneously What we’re looking for Romanian – C2 / native level English – B2 Excellent written and verbal communication skills Good computer literacy and attention to detail Ability to multitask and follow processes accurately Previous customer support experience is an advantage Willingness to work on shifts What we offer €1,483 gross monthly base salary Up to €113 gross monthly performance bonus Up to €51 gross weekly CSAT bonus Up to €15 gross daily CSAT bonus €62 monthly food vouchers €500 welcome bonus Permanent employment contract €1,000 relocation bonus if you relocate to Varna from another location 21 days of temporary hotel accommodation in Varna Additional health and life insurance Transportation allowance 21 days paid annual leave Professional training and development opportunities Internal career growth and promotion opportunities Modern Varna office with comfortable relaxation areas Working schedule 8-hour shifts, 5 days per week Project operating hours: 08:00–23:00, Monday–Sunday Please note that the project may move to a 24/7 schedule in the future Location: Varna, Bulgaria – office-based Start date: 16 November 2026 Moving to Varna? If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation . Ready to take the next step? Apply now and become part of Sutherland Bulgaria!

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Listed on smartrecruiters · posted 2026-09-25. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.