Bogotá | Customer Service Specialist I HE

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy. Main Responsibilities Provide friendly and efficient customer support via phone, chat, or email Handle inbound and outbound communications while meeting performance goals Take ownership of customer issues until resolution or escalation Document interactions accurately and update customer information Identify and escalate complex or sensitive cases when needed Maintain confidentiality and handle sensitive information responsibly Required: 🌍 B2+ English communication skills (minimum) 🎓 High school diploma or equivalent 💻 Ability to multitask and navigate multiple systems efficiently 🧠 Customer-focused mindset with strong problem-solving abilities 🔍 Attention to detail and accuracy in data handling ⌨️ Basic computer skills (CRM tools, email, spreadsheets) Core Competencies: 💬 Communication: Clear, professional, and empathetic interaction 🤝 Empathy: Ability to understand and respond to customer needs ✅ Ownership: Taking responsibility for issues until resolution ⏳ Time Management: Prioritizing tasks and meeting deadlines 🧩 Problem Solving: Identifying solutions in a timely and effective manner 🔄 Adaptability: Thriving in a fast-paced and changing environment All your information will be kept confidential according to EEO guidelines.