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Associate - Sales and Support Customer Care (Japanese Speaker)

Sutherland

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3,133 open customer roles across 444 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (57), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Sutherland has 424 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about an angry customer you handled. What did you say?
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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Practise the Associate - Sales and Support Customer Care (Japanese Speaker) at Sutherland interview free →

Customer Service Consultants in this role get to: • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller • Maintains customer records by updating account information. • Exemplary communication skills and customer-oriented approach • Ability to present, persuade and communicate effectively • Excellent knowledge of computer Our most successful candidates will have: High school diploma or GED Japanese Speaking with Kanji writing skill Both native & non native are welcomed Non Native should have N1 or N2 certification Candidates with e commerce experience will be an advantage Candidates with English communication skill is welcomed but not mandatory Work mode/day/time • Mode: Work from Office (Level 1, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia) • Day: By rotation including weekends (5 working days, 2 days off) • Time: 6am – 12pm operating hours shift (Will be having a few shifts in between, 40 working hours per week)

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Listed on smartrecruiters · posted 2026-07-21. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.