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Associate Manager - Trust & Safety

Sutherland

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661 open safety roles across 143 companies are on ApplySarthi right now, most of them in Bengaluru (20), Delhi NCR (9), Mumbai (8).

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Sutherland has 424 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

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661 open safety roles are hiring right now across 143 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with SIEM? Tell me one thing you learned the hard way.
  3. What is a weakness you are working on, and how?
  4. Tell me about yourself, and why this role is the right next step.
  5. Tell me about a problem you solved at work that you are proud of.

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Key Responsibilities: Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met Supervise, coach, and develop a team of agents; manage rostering and shift planning Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions Leverage Splunk to build dashboards, track KPIs, and generate actionable insights Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols Collaborate with cross-functional teams and multi-vendor partners for seamless operations Drive continuous improvement initiatives, process optimization, and automation opportunities Required Skills & Qualifications: 4+ years of experience in email operations / Trust & Safety / SOC environments Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure Hands-on experience with Splunk Proven experience managing teams in a 24x7 operational setup Strong stakeholder management, analytical, and decision-making skills

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Listed on smartrecruiters · posted 2026-09-11. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.