ApplySarthiAssociate Manager - Team Manager
Sutherland
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This role on the market
2,508 open team roles across 259 companies are on ApplySarthi right now, most of them in Bengaluru (90), Hyderabad (54), Delhi NCR (45).
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What team roles keep asking for: AWS (14%) — counted across their open postings here.
Sutherland has 415 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for team roles keep coming back to AWS. Practise those questions before you sit with Sutherland.
Questions you are likely to be asked
- Why do you want to join Sutherland?
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
- Tell me about a time you disagreed with your manager. What happened?
- Where do you want to be in three years?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Associate Manager - Team Manager at Sutherland interview free →Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time. Strong command of ( English:B2, Arabic) both written and spoken. 3-5years of experience in customer service industry with at least 1 year in team lead/supervisory role. Proven experience managing a team of 15-25 agents. Strong Command of KPIs: AHT, CSAT, QA Coaching and performance management skills and the ability to coach the team effectively and delivery positive results. Willingness to work rotational shifts. Location: Cairo Work Model: Brick & Mortar All your information will be kept confidential according to EEO guidelines.
Match this job to your CV
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Listed on smartrecruiters · posted 2026-10-14. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.