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Applicant - Associate/Sr. Associate

Sutherland

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This role on the market

4 open applicant roles across 3 companies are on ApplySarthi right now, most of them in Mumbai (1), Kochi (1).

What applicant roles keep asking for: Agile (25%), CRM (25%), ETL (25%), JavaScript (25%), REST APIs (25%), SQL (25%), ServiceNow (25%), Supply chain (25%) — counted across their open postings here.

CRM jobs · Supply chain jobs

Sutherland has 423 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for applicant roles keep coming back to Agile, CRM, ETL, JavaScript. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. Where do you want to be in three years?
  4. What is a weakness you are working on, and how?
  5. Tell me about yourself, and why this role is the right next step.

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Applicant - Associate/Sr. Associate at Sutherland interview free →

Job Location: Airoli Navi Mumbai Position: International Voice Process (Associate) Shift: Rotational Night Shifts Salary: ₹18k - ₹40k in-hand per month (Depending upon yrs of exp) (Freshers, experienced both can apply) Job Responsibilities: Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains. Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes. Provide troubleshooting support and ensure timely issue resolution. Drive sales, cross-selling, upselling, and customer retention initiatives. Coordinate with internal teams for escalations and effective customer support. Maintain accurate customer records in CRM systems. Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets. We will give you: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win—big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, email & Chat). High school diploma or equivalent and above. 1–6 years of experience (freshers welcome!). Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

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Listed on smartrecruiters · posted 2026-06-16. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.