Transactions Specialist II - Exceptions and Returns

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transaction Specialist II in the Exception Processing department, you will be responsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc. In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment. You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs). Job responsibilities Process involves reviewing of stop information to make a pay/return decision Utilize comments for pay/return decisions Process manual requests Meet SLAs, productivity standards, and quality standards Participate in projects and working groups as required and other duties as assigned Exercise judgment, discretion, and prioritization Understand and follow Bank policy and established procedures Required qualifications, capabilities, and skills Utilize 10-key by touch comfortably Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.) Adapt to environment as a team player and independent self-starter, contribute to ideas within the department Excellent interpersonal and written/verbal communication skills Effective multi-tasking skills and prioritize workloads while working within tight service levels Strong organizational and time management skills Demonstrate attention to detail and accuracy with completed work Maintain high performance levels in stressful situations and high-volume environment Lift up to 20lbs Preferred qualifications, capabilities, and skills Proficiency with Microsoft Excel and PowerPoint Be able to learn policies, procedures, and processes quickly Savvy with Internet/Intranet usage Work Schedule: Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends. Position is Monday-Friday and the hours are noon Central to 9:00pm Central. Some overtime may be required. This position may also require you to work non-traditional hours and/or additional hours as business needs arise. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.