Technical Account Representative (TAM) 4

Oracle Database Consultant We are seeking Oracle Database professionals to provide 24x7 operational and advanced support for mission-critical customer environments. The role includes database administration, monitoring, troubleshooting, performance tuning, high availability, backup/recovery, patching, and incident resolution across Oracle Database platforms. Administer, monitor, maintain, patch, upgrade, and troubleshoot Oracle Database environments. Perform SQL, database, memory, and performance tuning; analyze AWR/ASH and resolve complex performance issues. Manage Oracle RAC, ASM, RMAN, Data Guard, Fast-Start Failover, backup/recovery, and disaster-recovery operations. Support Oracle GoldenGate, Exadata, multitenant databases (CDB/PDB), Enterprise Manager, and OCI-hosted databases where applicable. Conduct database health checks, capacity reviews, proactive risk identification, and operational reporting. Resolve incidents within SLA, lead technical escalations, document root causes, and maintain support runbooks. Work closely with customer IT teams, Oracle Support, Development, and internal SMEs to drive issues to closure. Support database security capabilities including TDE, Oracle Key Vault, Database Vault, wallets, and AVDF where required. Provide clear customer communication, technical status updates, and action plans during critical incidents. Desired profile: L3 DBA / SME: 10+ years of experience with advanced expertise in Oracle Database, Exadata, RAC, ASM, Data Guard, GoldenGate, performance tuning, backup/recovery, and high-severity escalations. Experience with Oracle Database 11g, 12c, 18c, and 19c; OCI and Oracle Enterprise Manager experience is preferred. BE/BTech/MCA/MS or equivalent experience; Oracle OCA/OCP, OCI, or Autonomous Database certifications are desirable. Strong troubleshooting, analytical, communication, customer-management, and escalation-management skills. Willingness to work in a 24x7 support model and travel to customer locations when required. Qualifications: Education: Bachelor’s degree in computer science, IT, or related field. Oracle certifications (e.g., OCI , OCA, OCP) are preferred. Experience: 8-12 years of hands-on experience with Oracle cloud administration and support. Shift : 24*7 Shift working from Client Site Chennai / Bangalore . No remote or WFH allowed. Personal Skills Strong experience in service delivery and/or project management is required. Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS. Experience on Enterprise Customers is required Excellent communication / relationship building skills Customer focused and results oriented Ability to work under pressure in highly escalated situations Organized with strong attention to detail Decision making / problem solving skills Ability to manage multiple concurrent activities (customer engagements) Highly professional: Ability to deal with senior and exec stakeholders with confidence Strong analytic skills and ability to identify potential risks and issues