Software Engineer II - Observability Engineer

Responsibilities: Partner with engineers, technical experts, and key stakeholders to troubleshoot and resolve complex, multi-system problems to restore service and prevent recurrence Define and use service level indicators and service level objectives to proactively identify risk, prioritize reliability improvements, and reduce customer impact Advance observability practices by improving telemetry, dashboards, and alerting to shorten time-to-detect and time-to-recover Improve operational excellence through runbooks, automation, and continuous improvement actions that reduce toil and production risk Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness. Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation. Shift Flexibility: You are prepared to work across rotational shifts and weekends, supporting 24/7 system reliability and business continuity. Regulatory Compliance: You rigorously follow all business, functional, and regulatory norms, which is critical in the financial sector for risk mitigation and legal compliance. Integrity in Interactions: Your client and vendor engagements are conducted with unwavering integrity, reflecting JPMorganChase’s values and reputation. Secured Environments: You are capable of operating in highly secure, air-gapped, and hardened environments, such as co-located client/vendor premises, which often require specialized protocols and heightened security awareness.