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SERVICE DESK-SERVICE DESK

Zensar

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  1. Why do you want to join Zensar?
  2. What is your experience with ServiceNow? Tell me one thing you learned the hard way.
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

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As a Service Desk Associate, you will be the primary point of contact for end-users, offering technical support and resolving a range of IT-related issues. Your role is crucial in maintaining efficient and effective IT operations, ensuring our users receive timely and professional assistance. 1 to 7 years of experience in an L1 Technical Service Desk or IT Helpdesk role is essential. ITIL V3 Foundation or ITIL 4 Foundation Certification is a mandatory requirement. Experience in a 24x7 support environment with rotational shifts is preferred. Strong proficiency in ITSM tools like ServiceNow, ManageEngine, or similar platforms. Excellent technical skills in Windows administration, Microsoft 365 Suite, Active Directory, and VPN troubleshooting. Remote support tools expertise and a solid understanding of basic networking concepts. Strong communication skills, both verbal and written, are a must. A customer-centric approach and the ability to manage multiple tasks simultaneously. Analytical mindset with problem-solving abilities, working independently and within a team. Stakeholder management skills and a professional demeanor when interacting with customers.

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Listed on oraclehcm · posted 2026-10-16. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.