ApplySarthi

SERVICE DESK QA - Hyderabad

Zensar

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This role on the market

76 open hyderabad roles across 14 companies are on ApplySarthi right now, most of them in Hyderabad (71), Bengaluru (3), Pune (1).

What hyderabad roles keep asking for: Python (20%), Azure (17%), CI/CD (17%), SAP (17%), Agile (16%), Java (16%), Kubernetes (13%) — counted across their open postings here.

Excel jobs · ServiceNow jobs

Zensar has 238 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

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Interviews for hyderabad roles keep coming back to Python, Azure, CI/CD, SAP. Practise those questions before you sit with Zensar.

Questions you are likely to be asked

  1. Why do you want to join Zensar?
  2. What is your experience with Excel? Tell me one thing you learned the hard way.
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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The Quality Analyst will support Zensar Technologies' Service Desk by meticulously reviewing inbound calls, chat sessions, and self‑service requests. You will uncover performance trends, assess compliance, and deliver actionable recommendations to management and clients. This role requires occasional participation in live queues and flexible shift coverage, including weekends, to maintain a deep understanding of the service environment. Bachelor’s degree or equivalent experience in IT, Business, or related field. Minimum 5 years of experience in a Service Desk or Quality Assurance role. Strong analytical skills with ability to interpret data and spot trends. Excellent written and verbal communication skills. Familiarity with call recording, chat monitoring, and ticketing systems (e.g., ServiceNow, Zendesk). Knowledge of ITIL or other service management frameworks is a plus. Ability to work flexible shifts, including nights, weekends, and holidays. High attention to detail and commitment to quality standards. Proficiency in Microsoft Office Suite, especially Excel for reporting. Customer‑focused mindset and ability to handle confidential information.

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Listed on oraclehcm · posted 2026-10-08. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.