ApplySarthiSERVICE DESK-French
Zensar
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This role on the market
3,139 open service roles across 211 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (67), Hyderabad (52).
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Zensar has 226 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
3,139 open service roles are hiring right now across 211 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Zensar.
Questions you are likely to be asked
- Why do you want to join Zensar?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
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Practise the SERVICE DESK-French at Zensar interview free →Language Skills (Mandatory): Fluent French language proficiency (spoken and written) is mandatory. Ability to communicate effectively with Swiss end users via phone, email, chat, and ticketing systems in French. Strong English communication skills for collaboration with global support teams and internal stakeholders. Knowledge of German and/or Italian will be considered an added advantage. French language proficiency (B2/C1 level or equivalent) is mandatory. Key Responsibilities Act as the first point of contact for all IT-related incidents and service requests. Log, categorize, prioritize, and track tickets using the ITSM tool. Provide Level 1 support for end-user computing, Microsoft 365, network connectivity, VPN, email, printers, and business applications. Perform initial troubleshooting and resolve issues within defined procedures and knowledge articles. Escalate unresolved incidents to appropriate Level-2/Level-3 teams as required. Monitor ticket queues and ensure SLA compliance.
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Listed on oraclehcm · posted 2026-10-06. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.