Senior Product Associate - SMB

Unleash your expertise in small business product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate on the Business Banking Relationship Benefits team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Consider and plan for upstream and downstream implications of new product features on the overall product experience Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver value to customers Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle Write requirements, epics, and user stories to support product development Collaborate with cross-functional partners to align on priorities, dependencies, and delivery timelines Contribute to a culture of continuous improvement by identifying opportunities to enhance existing products based on data and customer feedback Required qualifications, capabilities, and skills Formal training or certification on product engineering concepts and 3+ years applied experience Basic knowledge of the product lifecycle: discovery, design, build, test, and measure Developing knowledge of data and analytics Proficiency in Microsoft applications and practical experience with large language models and AI-assisted tools Strong written and verbal communication skills, including the ability to present to leaders and business partners Preferred qualifications, capabilities, and skills Knowledge of frontline branch sales or service-support practices and procedures Familiarity with bank products and services, systems, and processes Experience working in an agile product development environment Ability to synthesize customer insights and market data into actionable product recommendations