Senior Manager of SRE

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership. As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact. Job responsibilities Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability, negotiating with peers and executive partners to ensure optimal outcomes Drives the adoption of site reliability practices throughout the organization and ensures teams demonstrate site reliability best practices empirically through stability and reliability metrics Manage a small team of enthusiastic SREs with varying experiences. Accountable for their Annual performance reviews, 1:1 and career development. Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience Ensures your team collaborates with other teams within your specialization and avoids duplication of work where possible Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes Coaches and develops entry to mid-level team members through tailored feedback and growth plans Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls. Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data. Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience . I Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity. Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes. Experience leading technologists to manage and solve complex technological issues on an organizational level Influences the team’s culture by championing innovation and change for success Experience hiring, developing, and recognizing talent Proficient in at least one programming language such as Python, Java etc., and Web frameworks like Django Flask etc., Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, etc.) Proficient with CI/CD practices and related tooling, container/container orchestration, and troubleshooting common networking technologies and issues Preferred qualifications, capabilities, and skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions.