SENIOR ANALYST

Role Overview The Senior Analyst for AR Billing Escalations is a high-impact role within our finance department, serving as the bridge between operational excellence and client satisfaction. You will be the definitive authority on complex billing disputes, managing sensitive escalations with a blend of technical precision and executive-level communication. If you are a proactive problem-solver who thrives on bringing clarity to ambiguity and building stronger customer relationships through effective resolution, this is the role for you. Key Responsibilities 1. High-Level Escalation & Dispute Management ● Monitor and manage the Escalations Mailbox, serving as the primary point of contact for customers, internal stakeholders, and clients regarding payment disputes. ● Conduct deep-dive account reconciliations to identify root causes of billing discrepancies and provide definitive resolutions. ● Communicate professionally with B2B clients to resolve complex payment issues and maintain positive business relationships. 2. Internal Support & Documentation (Ticket Management) ● Manage and fulfill internal support requests via the ticket management system for the collections team. ● Provide essential billing documentation, including detailed invoices, Statements of Account (SOA), and verified Proof of Service to facilitate the collection process. 3. Pre-Collection Validation (Account Validation Process) ● Execute the account validation process by verifying accounts identified for third-party collection transfer. ● Update internal tools and systems to reflect account status, ensuring all necessary service cancellations are processed accurately prior to agency transfer. 4. Third-Party Agency Coordination ● Manage the interface and external agency coordination with third-party collection partners. ● Verify payment disputes raised by agencies, fulfill document requests, and perform payment validations to ensure external recovery efforts are based on accurate data. 5. Special Projects & National Accounts ● Lead reconciliation efforts for National Accounts, ensuring large-scale portfolios are balanced and payments are accurately applied. ● Utilize account reconciliation tools to manage process requests, validate disputes, and resolve missing payments. ● Participate in special projects aimed at improving AR processes and reducing the volume of recurring billing escalations. Qualifications & Requirements: Minimum of 2 years in a B2B Finance or Collections environment. Category Requirement Education Technical Skills Soft Skills Details: Bachelor’s degree in Finance, Accounting, Business, or a related field preferred. Proficiency in AR management tools and proficiency in Microsoft Excel or Google Sheets. Strong negotiation, analytical problem-solving, and professional communication skills.