Program Manager

Key Responsibilities: Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients. Oversee the implementation and governance of ISO 27001 standards across infrastructure environments. Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency. Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning. Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions. Deliver comprehensive business reporting and dashboards for internal and client stakeholders. Champion OPEX initiatives to drive continuous improvement and operational excellence. Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams. Key Skills & Competencies: Service Delivery & Infrastructure Project Management Supplier Relationship Management ISO 27001 Compliance & Risk Management Quality Reviews & Business Reporting Business Intelligence (BI) & Solution Design Operational Excellence (OPEX) Strong Analytical and Requirements Analysis Skills Domain Experience in BFSI and Enterprise IT Qualifications: Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred. 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery. Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.