Process Manager

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Job Summary Specialism – Optimization, A/B Testing, CJA, Adobe Analytics/ Google Analytics Optimization Analytics & consulting - Responsibilities Site and mobile app Optimization consulting for client accounts across industries (customer journey analyses, personalization and ab testing) and suggesting adoption of emerging technologies/methodologies. Assist in Digital analytics and ab testing proposal building, analyzing gaps and opportunities in existing client accounts and new logos. Work with Optimization Delivery teams to help set up best practices for A/B testing (optimization process) Analysis of a/b, Multivariate and Personalization tests run on digital properties by using Adobe analytics or any analytics tool, Decibel and equivalent tool, walk through of analysis outcome and come up with ideas to optimize digital user experience. Build test use cases and hypotheses for A/B testing, multivariate testing and personalization campaigns by analyzing user journeys and available digital data. Detailed test planning and comprehensive design defining audience, goal, success criteria, traffic, etc. Pretest analytics: Setting up adobe workspace for ab campaigns, minimum detectable effect (MDE) and sample size / test run time estimations. Analyze ab campaign data - large and detailed data sets, apply statistical methodologies to draw insights and make recommendations on next steps and follow-up test ideas. Build optimization roadmap to deliver personalized experiences and prioritize ab tests across web and mobile experience. Strong understanding of ab test campaign set up, tag audits and statistical techniques. Familiarity with website measurement strategy, identifying key KPIs and define goals, integrating online and offline data and segmentation strategies. Minimum Qualifications Graduate - any stream (Minimum) About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. About eClerx Digital eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. A Trusted Innovation Partner, Delivering Business Results | eClerx eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.