Process Manager

Key Responsibilities: Responsible for routing/ optimizing of trips, OTA and OTD Responsible for the on time closure of complaints/escalations. Interacting with employees and team leads for any kind of communication / feedback regarding Transport. Overlook for compliance management of all types of documents of vendor, drivers and vehicle Putting efforts in order to continuously improve upon the efficiency in terms of cost control & reduction Regular meeting with Operations for enhanced CSAT Actively participating in Transport Software Fleet star and Mobile app feature enhancement Contribution in Budget forecasting Managing Internal & external Audits Meeting timelines with quality deliverable Enhanced Customer satisfaction through ESAT scores Cost saving through feasible techniques Qualifications & Experience: Bachelor’s degree in Business Administration, MBA preferred. 8+ years of experience in corporate transport management, with at least 3 years in a leadership role. Strong knowledge of MS Tools, Familiarity with transportation management systems (TMS), logistics software, and other administrative tools Proven experience in transportation management or a similar role Strong knowledge of local traffic laws, transportation regulations, and road safety standards. Excellent leadership and people management skills. Proficiency in route planning and logistics software. Strong analytical and problem-solving abilities. Proven experience in vendor negotiation and contract management. Excellent communication, leadership, and problem-solving skills. Ability to work under pressure and manage multiple priorities.