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Order Management - Back Office

eClerx

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Questions you are likely to be asked

  1. Why do you want to join eClerx?
  2. What is your experience with Excel? Tell me one thing you learned the hard way.
  3. What is a weakness you are working on, and how?
  4. Tell me about yourself, and why this role is the right next step.
  5. Tell me about a problem you solved at work that you are proud of.

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Client / Vertical head Approved New Hire Request Program: FM-FAO BLI/Process Name: RENTOKIL-TERMINIX Designation: Analyst No of Head Count (s): 6 New Hires/Replacement Hires (HC) by Designation New Hires Billed /Unbilled / BU / OPS Bench Billed / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench Forecasted Increase in HC City / Location: Manila Standardized skillset: [Refer attached excel] Skillset not mentioned in template Customer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination): AMER (US) / Any Combination Reporting Manager : Sheryll Gutierrez Educational Background: Any Experience Required: Experienced Job Description: • Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise. • Utilizes operational system to process service requests promptly. • May be tasked to work in one or multiple queues/skill sets over various customer contact channels. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing and tax codes are properly entered and assigned. • Ensures that service protocols and service specifications are sent with service tickets. Client Approval mail: See attached Comments Additional volume Preferred Start date: (induction date) 29-Jun-26 Collaborators: Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro Workplace: WFM, WIO, Hybrid WIO

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Listed on oraclehcm · posted 2026-06-05. ApplySarthi collects openings and links to application pages; the role is advertised by eClerx, not by us.