Manila - CSR/TSR

• Answering incoming calls from customers in a professional and courteous manner. • Listening actively to customers and asking probing questions to fully understand their needs and concerns. • Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. • Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. • Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. • Bachelor's degree in any field is preferred, but not required. • Excellent verbal and written communication skills in English. • Previous experience in a customer service (or customer service with upselling) role in a call center environment is preferred, but not required • At least 6 months of experience in a Telco, Cable/ Broadband account is a plus. • Ability to multitask, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to think on your feet. • Comfortable working in a fast-paced environment. • Flexibility to work in rotational shifts, including night shift, weekends, and holidays. • Familiarity with basic computer skills and knowledge of CRM systems. • Amenable to work 100% onsite in Alabang, Muntinlupa City