Manager(Portuguese)

Manager — Accounts Receivable Operations | Portuguese About the Team The Accounts Receivable Operations team supports customer-facing finance processes across Portuguese-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities. The team’s operational scope includes: Invoice generation and manual invoicing Invoice delivery and digital presentment Credit and rebill processing Refunds Card payments Chargebacks Unbilled reconciliation A/R help-desk support Revenue-related processing and adjustments The Manager will lead a team of approximately 7–8 employees , with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement. Job Summary The Manager – Accounts Receivable Operations (Portuguese) leads end-to-end A/R service delivery for Portuguese-language markets. The role is responsible for ensuring timely, accurate, compliant, and customer-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues. The Manager serves as an escalation point for complex billing, payment, invoice-delivery, reconciliation, and revenue-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross-functional issues. The position also has responsibility for people leadership, process improvement, system enhancements, operational controls, and change implementation . Key Responsibilities A/R Service Delivery Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets. Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment. Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support. Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements. Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments. Operational Performance Establish clear priorities and allocate workloads across the team. Manage capacity and operational coverage. Monitor and manage: SLAs Quality Turnaround time Aging of operational queues Identify service-performance risks and coordinate corrective actions. Maintain reliable and customer-focused operational delivery. Exception & Escalation Management Resolve complex billing, payment, delivery, and reconciliation exceptions. Act as an escalation point for internal stakeholders and regional Finance teams. Coordinate cross-functional resolution of issues affecting A/R operations and customer experience. Ensure escalations are appropriately investigated and driven toward resolution. People Leadership Lead and develop a team of approximately 7–8 employees . Set clear performance expectations. Provide coaching and ongoing feedback. Support employee development and capability building. Manage performance and workload. Promote knowledge sharing across the team. Train or coordinate training for system, process, and policy changes where required. Stakeholder Management Partner with Collections, Tax, OAL, Customer Service, regional Finance teams , and other relevant stakeholders. Develop and maintain productive relationships with key internal and local-country stakeholders. Act as a liaison across relevant revenue-cycle organizations to ensure business requirements are understood and addressed. Work across organizational boundaries to improve the end-to-end customer experience. Process & System Improvement Identify opportunities to improve departmental processes and procedures. Propose and initiate business-process improvements. Identify opportunities for system enhancements. Partner with relevant organizations to support implementation of system and process changes. Support adoption of approved improvements across the team. Contribute to sustained operational efficiency and service-quality improvement. Mandatory Requirements Based strictly on the supplied role description, the following capabilities are essential: Portuguese-language capability appropriate for managing Portuguese-language A/R operations. Demonstrated ability to lead and manage an operational team , including workload allocation, coaching, feedback, performance management, and capability development. Strong Accounts Receivable operations knowledge. Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging . Ability to resolve complex A/R exceptions and escalations. Experience collaborating with cross-functional Finance and business stakeholders. Ability to support reconciliations and revenue-related operational activities. Experience identifying and driving process improvements. Ability to support system enhancements and business-process changes. Strong stakeholder-management and communication capability.