Legal Operations Associate - Case Oversight and Administration Team

Help guide operational excellence for one of the world’s largest in-house litigation departments. You will be part of a fast-paced, collaborative team that values inclusion and strong partnership. In this role, you will be the front door for incoming legal and non-legal materials, applying sound judgment to triage and route matters. Your work will help protect the firm by identifying urgency and risk indicators early and escalating them promptly. If you enjoy making decisions within clear guidelines and supporting attorneys with high-quality intake, this role offers meaningful impact. As a Legal Operations Associate in the Case Oversight and Administration Team, you support litigation matters by reviewing incoming materials, applying intake criteria, and ensuring issues are routed and escalated appropriately. You help us maintain consistent, auditable processes and reliable case data so our attorneys and partners can act quickly and confidently. You work closely with Legal teams and business partners, communicating clearly while protecting confidentiality and accuracy. You contribute to an inclusive team culture where we collaborate, share knowledge, and prioritize doing the right thing when risk indicators appear. Job responsibilities Triage incoming legal and non-legal documents and communications and route items to the appropriate Legal team or business unit Apply intake policies, procedures, and routing criteria to make timely, consistent decisions Document key facts, rationale, and next steps in the case management system Identify risk indicators and escalate matters promptly in line with established protocols Distinguish routine items from high-priority matters requiring specialized review or immediate action Summarize intake materials for attorneys and stakeholders, including parties, deadlines, requested actions, and key allegations Communicate professionally with internal stakeholders, business partners, and outside counsel while maintaining confidentiality Research and locate relevant information across internal systems to support intake and routing decisions Validate intake data for accuracy, completeness, and usability to support attorney decision-making Maintain electronic case files by uploading, tracking, organizing, and managing case-opening and trailing documents Maintain data integrity and audit-ready records to support reporting and oversight Required qualifications, capabilities, and skills 5 years of relevant experience as a litigation paralegal in a law firm or in-house legal department, or equivalent experience in the financial industry Demonstrated ability to review litigation-related documents, including pleadings, subpoenas, demands, and legal correspondence Demonstrated ability to apply defined guidelines to make triage decisions and escalate when risk or ambiguity is identified Strong analytical, organizational, and time management skills, with the ability to manage multiple priorities in a fast-paced environment Strong research skills, including the ability to locate and confirm relevant information across internal systems Excellent written and verbal communication skills, including the ability to create clear, concise summaries for legal and non-legal stakeholders High attention to detail and commitment to accurate recordkeeping Demonstrated ability to handle sensitive information and maintain confidentiality Preferred qualifications, capabilities, and skills Knowledge of financial industry laws and regulations relevant to litigation intake and risk assessment Experience working with legal case management systems and intake workflows Experience supporting litigation intake, service of process, or deadline-driven document handling in a high-volume environment Experience identifying and escalating risks such as privacy concerns, preservation triggers, reputational sensitivity, or high-exposure matters