Infrastructure Manager, Associate

Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements. Upgrade end-of-life network hardware and software to supported versions Configure and deploy new Cisco routers and switches in production environments Implement new external third-party network connections and validate end-to-end connectivity Update and maintain network documentation and topology diagrams using Microsoft Visio Coordinate with departmental engineers to ensure adherence to guidelines and processes Communicate clearly with internal stakeholders, external clients, and vendors Troubleshoot network connectivity issues and drive incidents to resolution with ownership Provide implementation and troubleshooting support aligned to APAC/EMEA working hours Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations. Required qualifications, capabilities, and skills Formal training or certification on infrastructure engineering concepts and 3+ years applied experience Demonstrates hands-on experience configuring Cisco routers and switches, including Cisco routers (8300, 4331, ASR 1002) and switches (Nexus 9k/7k/6k/3k, Catalyst 6500/3500) Brings strong routing experience including BGP, BGP EVPN, EIGRP, OSPF, and MPLS Has experience implementing and supporting GRE tunnels, IPsec, SSL VPN, and related connectivity solutions Demonstrates proficiency with PBR, HSRP, DHCP, and other core network services and resiliency features Applies a strong understanding of QoS/CoS and queuing (including priority queuing) for traffic performance Demonstrates solid Layer 2 switching knowledge including VLANs, STP, and trunking Shows competence in TCP/IP subnetting, with basic understanding of firewalls, tcpdump, and DNS, plus strong documentation skills including updating topology in Microsoft Visio Possesses strong knowledge of one or more infrastructure disciplines (e.g., hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, performance assessments) Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity. Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations. Preferred qualifications, capabilities, and skills Hold a current CCIE certification Support F5 technologies in enterprise network environments Work with proxy technologies in secured corporate networks Lead hardware/software refresh initiatives and complex change implementations Mentor teammates and reinforce operational discipline around standards and processes Automate repetitive network configuration or documentation tasks using scripting/tooling (e.g., Python, Ansible)