EG - Billing Clerk

Responsibilities: • Perform all tasks related to processing special handling invoices for large, complex commercial customers • Maintain third-party billing portals • Communication with cross-functional internal teams related to customer account status will be required • Communication with various large commercial customers regarding account status • Maintain strong customer relationships through effective communication • Perform and maintain account billing reconciliations for customers • Investigate and resolve any irregularities or inquiries timely and accurately • Provide documentation to customers or cross-functional teams requesting invoices, statements, etc. • Maintain sensitive customer financial information and organized financial records, electronically • Recommend improvements for invoicing processes • Research and resolve second and third-level customer inquiries • Develop key relationships with cross-functional teams to mitigate invoicing errors Skills and Qualifications: • Minimum 1-year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services preferred • Experience with third-party portal billing preferred • Proficient Excel/Google Sheets experience • Good judgment, strong decision-making, and problem-solving skills • Knowledge of transaction-based services • Communicate articulately and efficiently in both written and verbal forms • Highly organized with strong attention to detail • Accounting knowledge • Strong communication and interpersonal skills • Strong attention to detail and high level of accuracy • Ability to maintain a high level of confidentiality and professionalism • Excellent organizational skills • Be able to work as a team and independently • Must be willing to work in shifting schedules, including a graveyard shift