Control Manager - Vice President

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. The Client Onboarding and Documentation (CO&D) program is a cross-business program focused on building a global platform to streamline the Client On-boarding and Documentation process. This transformation program's goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Corporate & Investment Bank (CIB) in order to deliver a best in class client experience. It comprises of 2 specific groups viz. WKO (Wholesale KYC Operations), DDS (Digital Document Services Operations). CO&D is supported by Operations Control Management (OCM) team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements. Job Description: Client Onboarding & Documentation (CO&D) Exam Management is responsible for managing several engagements (e.g. Regulatory Exams, Regulatory Reporting, Internal/External Audits and Compliance Monitoring and Testing activities) and special projects globally for Wholesale KYC Operations (WKO), Digital Document Services Operations (DDS), and the firm wide KYC Quality Assurance (QA) Program. This position manages a caseload of KYC, DDS Engagements as well as regulatory reporting activities in adherence to protocols established for pre-exam preparation, on-site facilitation, post exam processes and regulatory requests. Key responsibilities include Engagement coordination, requesting and reviewing materials/data procurement, management reporting, request intake and issue identification. This position will also utilize subject matter expertise to develop written responses to Engagement requests. Responsibilities: Effectively manage a caseload of Engagements (primarily WKO with opportunities in DD, and KYC QA) including regulatory examinations, internal audits, external audits and Compliance tests and monitoring activities. Develop a cohesive and effective partnership with Senior Business leaders, LOB Compliance teams, local and regional onboarding and banking teams, Oversight and Controls, Legal, Internal Audit and Operations. Review requests for information from examiners, auditors and testers, and in a timely and effective manner, prepare written responses, or coordinate with subject matter experts to collect, review and submit responses. This includes adequately explaining why there is no issue and communicating to applicable stakeholders of any potential issues. Manage the entire lifecycle of Engagements (planning, fieldwork and reporting). Understand and become familiar with the various data sources, platforms and tools including the flow of data from source systems. Provide strategic, clear, and regular updates and key messages to management regarding significant matters, including potential issues requiring timely escalation and resolution. Ensure all issues and concerns highlighted during the Engagement, including those not included on the final report, are reviewed and addressed. Also partner with applicable Action Plan owners and Control Managers to develop and complete test steps to address root cause of the issue. Influence and drive change in functional areas outside of the individual’s direct control. Perform ad-hoc project work as identified such as SMARTE (CO&D Exam Management Application) development/enhancement and other MIS data requests. Synthesize large amount of information efficiently and effectively into clear and concise messages to be relayed to key stakeholders Work to tight deadlines and deliver in a very aggressive schedule. Ability to perform process deep dives / control reviews. Summarise findings and present to senior management and operations for further action Program manage implementation of action plans arising from issues. Engage with various stakeholders across operations to come up with right solutions that are sustainable and addresses the risk and ensure implementation within the timelines Knowledge/Skills: Ability to work in a fast-paced environment with fluid regulatory and business requirements. Strong presentation, communication and investigative skills. Excellent time management, organizational, and planning skills along with ability to handle multiple assignments at the same time. Solid judgment along with the ability to evaluate complex KYC, DDS and/or data issues. Knowledge of Operational management concepts; ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas. Eye for details. Action-oriented and effective listening skills. Experienced and comfortable working with databases, familiarity with database concepts and language. Ability to work with large data sets. Ability to review documentation and provide executive summary overviews and trend analysis. A relationship builder with strong collaboration skills, who can establish trust and credibility across the organization. Qualifications: Strong and effective communication and interpersonal skills to develop relationships throughout the regions and at multiple levels of the organization. Demonstrate AML/KYC and data knowledge. Bachelor’s degree and/or relevant work experience required. Prior exam management, audit or consulting experience preferred. Self-starter and results-oriented individual who can deliver high-quality results under tight deadlines. Proficiency with MS Office (Outlook/Word/Excel/PowerPoint). Minimum of 5 years’ experience in Compliance, Risk/Controls or Operations within a Corporate Banking business of a financial institution