Clients & Growth Coordinator

The purpose of the Client Experience Coordinator is to support the delivery and continuous improvement of WSP’s client experience outcomes across Australia. The role assists in embedding client-centric practices by maintain feedback tools and system, coordinating feedback insights, engagement initiatives, supporting the activation of Client Experience Plans and support communications plans. Working closely with the Clients & Growth team, this role ensures a consistent, data-driven approach to understanding and enhancing client experience. Degree in business, marketing, communications, or equivalent experience (minimum) 5 years of relevant experience within a professional services or corporate environment Experience in a client experience, customer success, marketing, business development or coordination role in a professional services environment (B2B experience is desirable) Excellent communication skills in English to be able to draft content Strong analytical and reporting capability (Excel / Power BI advantageous) Excellent stakeholder management and communication skills High attention to detail and ability to manage multiple priorities Experience working with CRM, client feedback systems or working with large datasets and performing data analysis, particularly in environments with high-volume data (desirable) Proactive approach with a continuous improvement mindset Experience working with internationally based internal clients (desired but not essential) Ability to learn and subsequently train others in WSP systems and processes Experienced to an advanced level in the Microsoft Suite including Outlook, Word, PowerPoint, Teams, SharePoint, OneDrive and Excel.