Auto Collections Specialist I- INBOUND DIALER BLEND

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day. As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. Job responsibilities Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products. Utilizes customer service expertise to interpret needs and deliver continuous insights. Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience. Excels both independently and collaboratively, driving team success and achieving goals. Follows all regulatory and departmental practices and procedures diligently. Takes ownership of each customer interaction while treating them with respect and responding with empathy. Required qualifications, capabilities, and skills Communication, negotiation, information gathering, and decision-making skills. Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately. Ability to manage complex customer interactions using empathy, composure, and sound judgment. Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments. Adaptability and efficiency in fast-paced, dynamic, and results-driven environments. Ability to solve problems and effectively present and explain solutions. Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals. Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting. High school diploma or GED required. Preferred qualifications, capabilities, and skills Developing ability to use data to understand issues and opportunities. Developing skills in using Artificial Intelligence (AI) technology for automation and prompt writing. Preferred experience supporting more than one Line of Business Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.