ApplySarthi Match jobs to your CV

Associate Process Manager

fa-ewji-saasfaprod1

Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.

Skills named in this job

Read from the description itself, not inferred.

This role on the market

1,587 open process roles across 146 companies are on ApplySarthi right now, most of them in Mumbai (77), Pune (67), Bengaluru (53).

What process roles keep asking for: Agile (14%) — counted across their open postings here.

Salesforce jobs · ServiceNow jobs

fa-ewji-saasfaprod1 has 666 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for process roles keep coming back to Agile. Practise those questions before you sit with fa-ewji-saasfaprod1.

Questions you are likely to be asked

  1. Why do you want to join fa-ewji-saasfaprod1?
  2. What is your experience with Salesforce? Tell me one thing you learned the hard way.
  3. Tell me about yourself, and why this role is the right next step.
  4. Tell me about a problem you solved at work that you are proud of.
  5. Tell me about a time you disagreed with your manager. What happened?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Associate Process Manager at fa-ewji-saasfaprod1 interview free →

Job Description – Ticket Readiness SME / Coordinator (L1 / L2) Role Purpose The Ticket Readiness SME / Coordinator is responsible for providing immediate front-end ownership of newly created IP Ethernet Customer incidents by ensuring tickets are acknowledged, technically validated, triaged and prepared for rapid assignment. The role focuses on improving customer visibility, ticket quality, queue health and operational efficiency while enabling GNOC Supervisors to concentrate on assignment decisions, escalations and shift governance. The Ticket Readiness model was introduced to improve early triage, customer visibility and ticket readiness. Key Responsibilities Queue Management & Ticket Readiness Continuously monitor the IP NCC pickup queue for new customer incidents. Proactively pick up eligible tickets and validate all mandatory ticket details. Ensure tickets are technically and operationally ready before assignment. Monitor queue health, identify aged/unassigned tickets and escalate exceptions. Initial Technical Triage (L1/L2) Perform initial troubleshooting and validation on: Carrier Ethernet / Metro Ethernet services Dedicated Internet Access (DIA) MPLS / Layer 2 & Layer 3 Ethernet Services EVPL / E-Line / E-LAN services Cisco Routers & Switches Juniper Routers Ciena Transport Equipment Nokia IP Platforms ADVA Optical Platforms Network Interface Devices (NIDs) Customer Premise Equipment (CPE) Optical interfaces (SFP/SFP+/QSFP) Activities include: Alarm validation Interface status review Ping & connectivity verification Existing outage / maintenance validation Duplicate ticket verification Service impact assessment Basic optical and circuit validation Initial dependency identification (Field, OSP, Transport, Wave, Type-2 Providers, Vendors) Customer Communication Publish the initial Make Public / Customer acknowledgement within 30 minutes or less . Provide meaningful customer updates with current actions and next steps. Maintain accurate public and private ticket documentation. Dispatch & Coordination Validate dispatch requirements and initiate straightforward field dispatches as per approved SOP. Coordinate with: Field Operations OSP Teams Type-2 Providers Vendors Transport Engineering Network Engineering Prepare technically complete tickets for GNOC Supervisor assignment. Governance & Reporting Maintain ticket quality, mandatory fields and documentation. Track pickup time, acknowledgement time, triage completion and queue ageing. Support shift handovers, operational reporting and dashboard updates. Participate in QA reviews, coaching sessions and continuous improvement initiatives. IP Ethernet Responsibilities Perform L1/L2 troubleshooting and fault isolation for IP Ethernet customer circuits and services. Troubleshoot Cisco, Juniper, Ciena and ADVA network devices, including routers, switches and NIDs . Perform basic troubleshooting of BGP, MPLS, VLANs, Layer 2/Layer 3 connectivity and Ethernet services . Validate interface status, alarms, optical/light levels, circuit path and connectivity to identify the fault domain. Identify and isolate issues related to CPE/NID, Network, Fiber/OSP, Transport/Wave or Type-2 providers . Perform remote troubleshooting and determine when field/OSP dispatch or engagement with another resolver group is required. Coordinate with Field, OSP, Transport, Network Engineering, Type-2 providers and vendors for incident resolution. Ensure accurate technical troubleshooting notes, customer updates, ticket status, restoration details and handoffs throughout the ticket lifecycle. Required Skills Technical Skills 2–5 years of experience in Telecom NOC / ISP / Service Assurance. Good understanding of: Carrier Ethernet Metro Ethernet MPLS TCP/IP VLANs Routing & Switching Basic BGP & OSPF Fiber & Optical Connectivity Customer Circuits NIDs & CPE Working knowledge of Cisco, Juniper, Ciena, Nokia and ADVA platforms. Experience with Salesforce, ServiceNow or equivalent ITSM platforms. Exposure to Network Monitoring Systems (NMS) and alarm monitoring tools. Functional Skills Strong L1/L2 troubleshooting capability. Excellent analytical and fault-isolation skills. Strong customer communication and documentation skills. Ability to prioritize multiple customer-impacting incidents. Good understanding of Incident Management and Service Assurance processes. Ability to work effectively in a 24x7 shift environment. Preferred Certifications CCNA Network+ ITIL Foundation Telecom / Networking Certifications Key Performance Indicators (KPIs) Customer acknowledgement within 30 minutes or less Queue pickup compliance Ticket readiness before assignment Ticket quality and documentation accuracy Make Public compliance Reduction in queue ageing Reduction in avoidable customer escalations SLA adherence and operational governance Key Competencies Customer First Mindset Ownership & Accountability Strong Analytical Thinking Problem Solving Communication & Coordination Attention to Detail Time Management Team Collaboration

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on oraclehcm · posted 2026-09-04. ApplySarthi collects openings and links to application pages; the role is advertised by fa-ewji-saasfaprod1, not by us.