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Associate Process Manager – End User Support Group

fa-ewji-saasfaprod1

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  2. Tell me about a time you disagreed with your manager. What happened?
  3. Where do you want to be in three years?
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  5. Tell me about yourself, and why this role is the right next step.

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JOB DESCRIPTION TITLE: Associate Process Manager – Technology Services RANK: Associate Process Manager Reporting to: Associate Program Manager – Technology Services Duties and Responsibilities: The Associate Process Manager – End User Support Group will lead and manage end-user technology support operations in the Manila – Philippines location. This role is responsible for ensuring consistent, high-quality IT service delivery to internal employees and client accounts, supporting both on-site and work-from-home environments. The ideal candidate will bring operational excellence, and a customer-centric approach to managing a large-scale, 24x7 support operation within a BPO or technology services environment. Strategic Leadership • Execute the IT End User Support strategy aligned with business and client delivery goals. • Drive digital workplace initiatives to enhance employee productivity and collaboration. • Establish and track KPIs for service delivery, ensuring compliance with SLAs

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Listed on oraclehcm · posted 2026-03-26. ApplySarthi collects openings and links to application pages; the role is advertised by fa-ewji-saasfaprod1, not by us.