ApplySarthiAssociate Process Manager
eClerx
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This role on the market
1,591 open process roles across 109 companies are on ApplySarthi right now, most of them in Mumbai (76), Pune (66), Bengaluru (54).
- Process Assistant, Grocery Fulfillment CentersAmazon
- Staff AI Process SpecialistJobgether
- Senior Process EngineerIntuitive
- Business Process ConsultantCapco
- Process Quality EngineerMicron
What process roles keep asking for: Agile (14%) — counted across their open postings here.
eClerx has 663 open roles listed here.
- Associate Process Managermumbai
- Analystmumbai
- Senior Analystmumbai
- Senior Analystmumbai
- SENIOR ANALYST
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for process roles keep coming back to Agile. Practise those questions before you sit with eClerx.
Questions you are likely to be asked
- Why do you want to join eClerx?
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
- Tell me about a time you disagreed with your manager. What happened?
- Where do you want to be in three years?
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Practise the Associate Process Manager at eClerx interview free →JOB DESCRIPTION Lead and manage a team of 15–20 customer support associates, driving performance, engagement, and retention. Monitor key operational KPIs including CSAT, SLA, Quality, Productivity, Attendance, and Adherence. Conduct regular coaching, performance reviews, and action planning to improve individual and team performance. Handle customer escalations, conflicts, and PIPs, ensuring timely resolution and service recovery. Analyze operational data, prepare performance reports, and conduct RCA and process improvement initiatives. Partner with Quality, Training, and WFM teams to improve customer experience, resolution rates, & overall business performance. QUALIFICATION & EXPERIENCE Bachelor's degree in any discipline. Experience managing support operations for international markets Experience should include queue management, SLA management, escalation management Prior OTT/streaming platform support experience is an added advantage Chat, Email, and Social Media support operations expertise Quick to adapt to evolving business needs and effectively implement the frequent process changes Experience managing KPIs, SLAs, CSAT, and Quality metrics
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Listed on oraclehcm · posted 2026-09-03. ApplySarthi collects openings and links to application pages; the role is advertised by eClerx, not by us.