Application Performance Management Operations Support

The Senior Mobility Telecom, Network Operations & Major Incident Lead will provide end-to-end technical and operational leadership for a global retail telecom and network environment supporting Mobility and E-Mobility services. The role will act as a senior technical authority and operational integrator across internal support teams, network and telecom suppliers, application teams, service providers, business stakeholders and incident-management functions. The successful candidate will be responsible for maintaining network stability, leading the resolution of complex incidents, coordinating major incidents, overseeing infrastructure changes, driving root-cause analysis and improving the overall reliability, security and performance of the service. The role requires strong ownership across a highly integrated support landscape where telecom, network, payment, loyalty, site systems and central applications cannot be managed as isolated service components. Education and Certifications Essential Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electronics, Engineering or an equivalent technical discipline. Equivalent significant professional experience may be considered where permitted by the organisation’s recruitment policy. Preferred Cisco professional-level certification or comparable enterprise networking certification. ITIL Foundation or higher mandatory. Network-security or firewall certification. Cloud networking certification. Project management or Agile delivery certification. The source identifies professional certifications as advantageous but does not mandate a specific certification.