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ANALYST - CUSTOMER SERVICE

fa-ewji-saasfaprod1

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What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

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Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

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Questions you are likely to be asked

  1. Why do you want to join fa-ewji-saasfaprod1?
  2. How do you handle a problem you do not know the answer to?
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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Responsibilities: ▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business. ▪Build sustainable relationship of trust through open and interactive communications ▪Determine Eligibility of client information to requirements. ▪Provides accurate, valid and complete information by using the right methods and tools. ▪Meet KPIs standard of the assigned Line of Business ▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. ▪Follow communication procedure, guidelines and policies ▪Take extra mile to engage the customers ▪Document, maintain and improves quality results and educating the customers and create awareness. ▪Perform other duties which may be required by management from time to time. Skills and Qualifications: ▪At least a high school graduate: Minimum of 1-2 years of call center experience ▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment. ▪For college graduates: fresh graduates even without work experience is acceptable.

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Listed on oraclehcm · posted 2026-03-10. ApplySarthi collects openings and links to application pages; the role is advertised by fa-ewji-saasfaprod1, not by us.