ApplySarthi

ANALYST - CUSTOMER SERVICE

eClerx

Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.

Got this interview? Our apps help you get the job.

Prep SarthiFree 7-min demoPractise this interview with an AI interviewer, out loud.Unlimited mocks · $9.99/month →Live Sarthi30 min free demoAnswer hints during the real call, hidden from supported screen sharing.Unlimited interviews · $9.99/2 days · Windows →

This role on the market

4,337 open customer roles across 758 companies are on ApplySarthi right now, most of them in Bengaluru (74), Delhi NCR (58), Chennai (35).

What customer roles keep asking for: Customer success (35%), SaaS (21%), Account management (21%), CRM (16%), Stakeholder management (16%), Salesforce (14%), Supply chain (13%), Excel (13%) — counted across their open postings here.

eClerx has 613 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with eClerx.

Questions you are likely to be asked

  1. Why do you want to join eClerx?
  2. How do you handle a problem you do not know the answer to?
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the ANALYST - CUSTOMER SERVICE at eClerx interview free →

Responsibilities: ▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business. ▪Build sustainable relationship of trust through open and interactive communications ▪Determine Eligibility of client information to requirements. ▪Provides accurate, valid and complete information by using the right methods and tools. ▪Meet KPIs standard of the assigned Line of Business ▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. ▪Follow communication procedure, guidelines and policies ▪Take extra mile to engage the customers ▪Document, maintain and improves quality results and educating the customers and create awareness. ▪Perform other duties which may be required by management from time to time. Skills and Qualifications: ▪At least a high school graduate: Minimum of 1-2 years of call center experience ▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment. ▪For college graduates: fresh graduates even without work experience is acceptable.

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on oraclehcm · posted 2026-03-10. ApplySarthi collects openings and links to application pages; the role is advertised by eClerx, not by us.