Analyst Business Configuration Trainer

The Business Configuration Analyst Trainer enables employees, clients, partners, and other internal personnel to learn, use or configure Life Solutions platforms and products effectively by designing, delivering, and continuously improving business and technical training programs at beginner, intermediate, or advanced learner levels. Reporting to the Life Solutions Business Program Training Leader, this role independently executes approved training and configuration assignments within established standards. This role may make day-to-day delivery decisions but must escalate and communicate the changes to scope, solution design, commitments, timelines, or client-impacting outcomes to the Training Leader. Required Qualifications Bachelor’s degree in business, engineering, computer science, education, or related field, or equivalent relevant experience. Two to three years of relevant experience in training, business analysis, technical consulting, software implementation, or comparable discipline; equivalent demonstrated capability may be considered. Foundational knowledge of adult learning, facilitation, needs analysis, learner evaluation, and instructional content development. Ability to analyze problems, communicate clearly, manage assigned work, and translate technical concepts for varied audiences. Demonstrated leadership skills, including the ability to influence without direct authority, foster collaboration, provide constructive guidance, and take ownership of assigned outcomes while escalating decisions beyond the role authority. Basic proficiency with Microsoft Excel, PowerPoint, Word, Teams, Zoom, and collaborative content platforms. Preferred Qualifications and Developing Capabilities Experience with instructional design, adult learning principles, virtual or in-person facilitation, and learner mentoring programs. Familiarity with Articulate 360, Captivate, Camtasia, learning management systems like Docebo, SharePoint, Confluence, JIRA, or comparable learning or technical technologies. Exposure to SQL, XML/XSLT, artificial intelligence tools, software testing, and defect-management practices. Working knowledge of Life Solutions platform architecture, workflows, configuration methods, project methodology, and end-to-end insurance software components. Ability to configure automated tests, orchestrations, rules, data entities, attributes, and relationships using predefined standards. Working knowledge of at least two life or annuity products and the ability to apply product concepts in training and configuration scenarios. Developing capability to lead training workstreams, facilitate cross-functional decisions, coach peers and learners, navigate change, and build alignment among internal teams, clients, and partners. Performance Measures Performance targets are set by the Training Leader at the start of each quarter and reviewed monthly using the learning management system, project plans, quality reviews, assessment results, stakeholder surveys, and issue logs. Delivery reliability: At least 90% of assigned training content and delivery milestones are completed by the approved due date, excluding documented dependency-driven changes. Learner proficiency: At least 80% of learners meet the defined passing standard or demonstrate required job-based proficiency by the agreed evaluation point. Content quality: Materials pass the designated review before release, and confirmed critical inaccuracies are corrected within the priority timeframe set by the Training Leader. Stakeholder experience: Facilitation and support meet the quarterly satisfaction target established by the Training Leader and show documented follow-up on material concerns. Configuration and testing quality: Assigned work meets documented acceptance criteria, quality standards, and escalation protocols, with defects and decisions recorded in the approved project system. Communication and development: Status, risks, issues, decisions, and follow-up actions are reported by agreed deadlines, and progress against the quarterly development plan is reviewed with the Training Leader. #LI-LM03 #LI-Hybrid