Workforce Operations Manager

Accountabilities: Lead, coach, and develop a team of Staffing Liaisons responsible for matching caregivers with client requirements and maintaining continuity of services across multiple states. Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver availability and utilization while reducing unfilled client hours. Analyze workforce, recruiting, staffing, and service delivery data to identify trends, capacity gaps, operational challenges, and improvement opportunities. Establish and monitor key performance indicators (KPIs), dashboards, forecasts, and reporting tools to support informed, data-driven decisions. Translate client staffing demand into actionable recruiting and workforce requirements, ensuring staffing capacity meets current and future service needs. Collaborate with Clinical Operations, Client Intake, Onboarding, Scheduling, Recruiting, and other operational stakeholders to anticipate and resolve workforce challenges. Monitor staffing performance and implement improvement plans to strengthen service coverage, responsiveness, caregiver utilization, and overall operational results. Set clear performance expectations, accountability standards, and development objectives for the Staffing Liaison team. Identify operational inefficiencies and lead continuous improvement initiatives to enhance productivity, consistency, scalability, and service delivery. Optimize workflows, workforce management practices, and technology utilization across different markets. Ensure standardized processes, accurate documentation, and consistent use of operational systems across all regions. Contribute to strategic initiatives involving organizational growth, workforce forecasting, recruiting strategies, capacity planning, and operational excellence. Requirements At least 3 years of people management experience in healthcare, human services, staffing, recruiting, workforce operations, or another high-volume service environment. Proven track record of leading teams toward measurable performance objectives, KPIs, and accountability targets. Demonstrated experience in workforce planning, staffing optimization, scheduling, recruiting, capacity management, or workforce deployment. Recruiting or talent acquisition experience is strongly preferred, particularly in high-volume or hard-to-fill workforce environments. Strong analytical capabilities and experience using data, forecasting, reporting, and performance metrics to guide operational decisions and improve outcomes. Proven ability to improve workforce utilization, reduce staffing shortages or service gaps, increase coverage, and enhance operational efficiency. Experience developing, managing, and interpreting KPIs, dashboards, forecasts, and performance reports. Excellent problem-solving and process improvement skills, with the ability to identify operational bottlenecks and implement scalable solutions. Proficiency with workforce management systems, scheduling platforms, CRM tools, reporting applications, and other operational technologies. Strong communication, collaboration, and stakeholder management skills, particularly when working across clinical, recruiting, and operational functions. Strategic mindset combined with a hands-on leadership approach and the ability to translate complex data into clear priorities and practical action plans. Ability to thrive in a fast-paced, multi-state operational environment while managing competing priorities. Education: A Bachelor's degree in Business, Operations, Healthcare Administration, Human Services, or a related discipline is preferred. Equivalent relevant professional experience may also be considered. Benefits Competitive salary: Annual base salary ranging from $60,000 to $80,000 USD , depending on relevant experience, professional expertise, skills, education, and training. Employment type: Full-time, salaried position. Remote flexibility: Fully remote working arrangement within the United States. Work-life organization: Working hours primarily aligned with the US East Coast business schedule. Healthcare coverage: Comprehensive health benefits beginning on the 60th day of employment. Dental benefits: Access to dental coverage as part of the employee benefits package. Wellness benefits: Additional wellness-related benefits to support employee well-being. Retirement planning: Access to a 401(k) retirement savings plan after 12 months of employment. Professional impact: Opportunity to lead workforce transformation initiatives, develop teams, and contribute directly to operational growth and service quality.