Video Analyst & Quality Check

Accountabilities: Review CCTV and self-checkout (SCO) surveillance footage to identify suspicious activities, missed scans, product switching, incomplete payments, and other transaction irregularities. Compare video footage with transaction records to verify potential retail losses and accurately classify checkout events. Analyze customer interactions at checkout counters and identify discrepancies between observed activities and recorded transactions. Conduct quality checks on reviewed transactions, validating classifications and identifying missed incidents, reporting discrepancies, and potential errors. Review AI-generated alerts, distinguish genuine incidents from false positives, and ensure appropriate categorization of detected events. Provide constructive feedback to video analysts to improve review accuracy, consistency, and overall quality standards. Maintain accurate daily productivity reports, quality records, transaction IDs, review outcomes, and observations using Excel sheets and internal tracking systems. Escalate unusual or critical incidents to supervisors while ensuring the confidentiality of surveillance footage and transaction information. Follow standard operating procedures (SOPs), participate in training and feedback sessions, and collaborate with team leaders and quality assurance personnel. Meet assigned daily productivity, classification accuracy, and quality targets while contributing to continuous process improvement. Requirements: Minimum educational qualification of Higher Secondary (12th pass); a graduate degree in any discipline is preferred. Open to freshers and candidates with up to 2 years of professional experience. Previous experience is an advantage but not mandatory. Strong observation skills and exceptional attention to detail, with the ability to review video footage carefully and consistently. Good analytical and problem-solving abilities, particularly when identifying transaction discrepancies and suspicious activities. Basic computer proficiency and working knowledge of MS Excel for data entry, reporting, and tracking purposes. Good communication and reporting skills, with the ability to document findings clearly and accurately. Ability to distinguish genuine incidents from false positives and maintain high standards of classification accuracy. Previous exposure to CCTV monitoring, video surveillance, retail operations, transaction verification, quality assurance, or data entry is an advantage. Familiarity with self-checkout systems, transaction auditing, or AI-based monitoring tools is beneficial. Strong time-management and organizational skills, with the ability to meet daily productivity targets. Ability to work independently as well as collaboratively within a team. Responsible, disciplined, and comfortable handling repetitive video-review tasks without compromising accuracy. Willingness to learn new technologies, tools, and video analytics processes. Benefits: Opportunity to work with advanced AI-powered retail analytics and intelligent surveillance technologies. Hands-on exposure to computer vision, AI-driven video monitoring, and retail intelligence solutions. Professional training in video analysis, transaction verification, and quality assurance processes. Career development opportunities toward roles such as Senior Video Analyst, Quality Analyst, Team Leader, and Operations Supervisor. Opportunity to develop analytical, technical, reporting, and quality management skills. Full-time employment in a remote working environment, with location requirements determined by operational needs.