Vendor Engagement Specialist

Accountabilities:: Vendor Relationship Management: Support vendor relationships throughout the entire lifecycle, including partner evaluation, onboarding, ongoing coordination, and relationship maintenance. Communication and Coordination: Keep internal teams and clients informed through regular updates on vendor delays, operational developments, and service-related issues across communication platforms. Performance Monitoring: Track vendor performance, analyze error trends, recheck activity, and key operational metrics to identify improvement opportunities and ensure accountability. Issue Resolution: Work directly with vendors to investigate delays, respond to process-related questions, resolve operational challenges, and escalate complex issues to leadership when necessary. Operational Excellence: Conduct regular queue cleanups, maintain accurate vendor files, and ensure operational processes remain organized, efficient, and compliant with established procedures. Productivity and Quality: Consistently meet or exceed team productivity, accuracy, and performance expectations while following departmental policies and workflows. Cross-Functional Collaboration: Partner with internal teams to address vendor-related challenges, support business objectives, and contribute to a collaborative working environment. Project Support: Participate in special projects and additional operational initiatives as assigned by management, adapting to evolving business needs. Requirements: High school diploma or equivalent required; some college education preferred. 1–2 years of professional experience in the drug screening, background screening, or a related industry. Familiarity with vendor management, customer service, operational coordination, or performance monitoring is an advantage. Understanding of background screening processes and the ability to develop comprehensive knowledge of industry vendors and their services. Proficiency with Google Workspace and Microsoft Office applications. Strong computer skills, including the ability to navigate multiple browser windows, conduct extensive online research, and type at least 45 words per minute. Excellent written and verbal communication skills, with the ability to interact professionally with different audiences. Strong analytical and problem-solving abilities, with attention to detail and a process-oriented approach. Ability to multitask, manage competing priorities, adapt to changing requirements, and work effectively in a fast-paced environment. Self-motivated and dependable, with the ability to work independently while contributing positively to a team. Client-focused mindset, with strong listening skills and the ability to build productive relationships and recommend effective solutions. Previous remote work experience is preferred. Ability to enter and process information accurately and work at a computer for extended periods. Benefits: Fully remote working arrangement, offering flexibility and work-life balance. Full-time employment opportunity within a supportive and collaborative team. Continuous learning opportunities through ongoing training and professional development. Exposure to vendor management, background screening operations, and the technology services industry. Supportive team culture that encourages collaboration, connection, and professional growth. Compensation based on experience, job responsibilities, and geographical location, in accordance with applicable state-specific pay regulations.