Transportation Adjuster-Bilingual

Accountabilities:: Investigate, evaluate, negotiate, and resolve personal auto and commercial transportation claims in accordance with established procedures, coverage terms, and applicable regulatory requirements. Manage claims of moderate complexity, including attorney-represented bodily injury cases and files involving moderate litigation activity. Assess liability, determine coverage, evaluate damages, and develop appropriate claim strategies to achieve fair and cost-effective resolutions. Handle a variety of claim types, including collision, cargo, property damage, bodily injury, and other commercial liability exposures arising from transportation operations. Conduct independent coverage analyses and make informed decisions regarding claim handling, negotiation, and resolution. Communicate effectively with clients, insured parties, legal representatives, medical providers, and other relevant stakeholders throughout the claims process. Maintain accurate and complete claim documentation, update claims management systems, and ensure timely processing in accordance with service standards. Apply strong analytical and negotiation skills to evaluate settlement opportunities, manage exposure, and resolve disputed claims. Identify and address complex claim issues, escalating matters when appropriate and ensuring compliance with relevant state and federal regulations. Manage multiple claims simultaneously while maintaining accuracy, productivity, consistent service quality, and dependable attendance during established working hours. Requirements: Have at least five years of professional experience in liability claims adjusting, transportation claims, or a closely related field. Be fluent in Spanish, with strong speaking and reading skills, and possess the ability to communicate effectively with Spanish-speaking claimants and other stakeholders. Hold active claims adjuster licenses as required by the relevant jurisdictions and maintain compliance with applicable licensing requirements. Demonstrate strong knowledge of liability claims handling practices, including investigation, coverage analysis, liability assessment, negotiation, and settlement procedures. Have experience managing bodily injury claims, commercial general liability (CGL) claims, or transportation-related claims, preferably involving attorney representation and moderate litigation. Possess strong analytical, organizational, negotiation, and communication skills, with the ability to exercise sound judgment when evaluating complex claim situations. Be proficient in claims management systems and related technology, with the ability to maintain accurate records and manage multiple files efficiently. Demonstrate independence in claim strategy development, decision-making, and case management while maintaining high standards of accuracy, service, and regulatory compliance. Be comfortable working collaboratively with attorneys, clients, insured parties, medical professionals, and other stakeholders to achieve effective claim outcomes. Preferred qualifications: Experience handling commercial trucking claims, including familiarity with Department of Transportation (DOT) regulations and federal transportation compliance requirements. Exposure to high-severity, high-exposure, or litigated claims. Familiarity with cargo claims, environmental exposures, and multi-party liability cases. Experience handling claims across multiple states and navigating differing jurisdictional requirements. Strong problem-solving skills and the ability to manage competing priorities in a remote work environment. Benefits: Competitive compensation: Annual salary ranging from $70,000 to $83,500, depending on experience, qualifications, and geographic location. Remote flexibility: Fully remote work arrangement. Comprehensive healthcare: Medical, dental, and vision insurance options for eligible employees and their families. Retirement savings: 401(k) plan with employer matching contributions. Paid time off: Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees, according to applicable policies. Paid holidays: Company-provided holiday benefits. Financial protection: Life insurance and short-term and long-term disability coverage. Additional statutory benefits: Paid sick leave, paid family leave, paid parental leave, and other mandated benefits where required by applicable law. Professional development: Opportunities to strengthen claims expertise and work with diverse transportation and liability cases. Inclusive workplace: A commitment to diversity, equity, and inclusion, encouraging different perspectives and fostering a respectful, collaborative environment. Permanent employment: A full-time position offering the opportunity to build long-term experience in insurance claims administration and adjusting.