Technical Operations Lead

Accountabilities: Design, provision, configure, and manage cloud infrastructure and enterprise platform components in accordance with approved architecture standards and technical requirements. Develop and implement automation solutions to streamline infrastructure provisioning, deployment, configuration, and recurring operational tasks. Establish and maintain security, identity and access management, networking, backup, monitoring, and high-availability controls. Monitor infrastructure performance, availability, and capacity to ensure reliable and scalable service operations. Investigate, troubleshoot, and resolve technical incidents, infrastructure vulnerabilities, capacity constraints, and performance issues. Implement operational best practices to strengthen system reliability, security, and efficiency. Maintain comprehensive technical documentation, including operational runbooks, infrastructure diagrams, configuration standards, and change management records. Collaborate with engineering, development, and operations teams to coordinate infrastructure initiatives and ensure seamless service delivery. Provide technical guidance, mentor team members, review technical solutions, and support informed infrastructure and operational decisions. Identify opportunities for continuous improvement through automation, infrastructure optimization, and enhanced operational processes. Requirements: At least 10 years of professional experience in cloud engineering, infrastructure management, DevOps, systems administration, or technical operations. Strong hands-on experience with cloud platforms, enterprise infrastructure, operating systems, container technologies, and automation tools relevant to the assigned environment. Solid understanding of infrastructure architecture, networking, identity and access management, cybersecurity, monitoring, and high-availability principles. Proven experience designing, deploying, configuring, and maintaining cloud or enterprise infrastructure solutions. Practical knowledge of scripting, automation frameworks, source control systems, and Infrastructure as Code (IaC) practices. Demonstrated ability to troubleshoot complex infrastructure and production issues using structured analytical approaches. Experience implementing security controls, backup strategies, monitoring solutions, and infrastructure performance optimization. Strong understanding of operational processes, incident management, change management, and service reliability practices. Excellent technical documentation, communication, and cross-functional collaboration skills. Ability to work independently, take ownership of technical challenges, and coordinate effectively with engineering and operations teams. Experience mentoring colleagues, reviewing technical implementations, and guiding infrastructure delivery decisions is preferred. Familiarity with secure development practices, accessibility standards, IT governance, and applicable regulatory requirements is an advantage. Relevant professional certifications or advanced training in cloud computing, infrastructure, DevOps, or related technical disciplines are considered an asset. Benefits: Annual salary: $115,000–$165,000 USD, depending on experience, qualifications, and relevant expertise. Full-time, direct W-2 employment. Fully remote working arrangement within the United States. Opportunity to lead impactful cloud infrastructure and enterprise technology initiatives. Exposure to modern cloud platforms, automation technologies, and enterprise infrastructure solutions. Collaborative environment working alongside experienced engineering and technical operations professionals. Opportunities for professional development, technical leadership, and career advancement. U.S. Citizens, Green Card holders, EAD holders, and candidates eligible for H-1B transfers are encouraged to apply. New H-1B visa sponsorship is not available for this position. C2C and 1099 employment arrangements are not accepted.