Technical Integration Specialist

Accountabilities: Customer onboarding and integration support: Guide e-commerce customers through the integration process, understand their technical requirements, and help connect their websites and mobile applications to the platform. API and library guidance: Provide clear technical guidance on REST APIs, integration best practices, and the use of open-source libraries. Technical troubleshooting: Investigate and resolve integration challenges in collaboration with Customer Success teams and other technical specialists. Product catalog and index configuration: Assist customers with uploading and configuring catalog data, including facets, searchable attributes, sorting options, and retrieving relevant search results. Customer communication: Act as a key technical contact for customers, responding promptly to inquiries and explaining technical concepts in a clear, accessible way. Documentation and knowledge sharing: Document customer interactions, recurring issues, and resolutions while improving integration guides and onboarding materials. Process improvement: Identify opportunities to streamline technical support workflows, improve onboarding practices, and enhance the overall customer experience. Cross-functional collaboration: Work with internal teams to address complex technical questions and ensure customers receive effective, timely support. Requirements: Proven experience in customer support, technical support, or a similar customer-facing technical role. Understanding of REST-based web services, APIs, and common integration best practices. Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences. Strong problem-solving skills, attention to detail, and a proactive approach to resolving technical issues. A customer-focused mindset and commitment to delivering responsive, high-quality support. Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing concepts, is an advantage. Experience using debugging tools such as browser developer tools, API clients like Postman, and application logs is beneficial. Knowledge of A/B testing, client-side and server-side contexts, HTTP, and network request routing is desirable. Familiarity with open-source libraries, JavaScript web application development, and integration patterns is a plus. Ability to work collaboratively with customers and internal stakeholders in a dynamic, technology-focused environment. Willingness to learn new technologies and develop expertise in e-commerce search, product discovery, and platform integrations. Benefits: Competitive compensation: The advertised base salary is $70,000–$90,000 USD, depending on skills, knowledge, experience, and interview results. Compensation and employment arrangements applicable to Switzerland should be confirmed during recruitment. Fully remote work: Flexibility to work remotely, subject to applicable hiring and employment requirements. Supportive team culture: Collaborate with talented, empathetic colleagues who encourage professional growth and meaningful contributions. Regular team offsites: Opportunities to connect with colleagues and build strong working relationships. Flexible vacation policy: Unlimited vacation, with a strong encouragement to take at least three weeks off annually. Home office stipend: Financial support to help you create a comfortable and productive home workspace. Equipment provided: Apple laptops supplied to new employees. Professional development: An annual training and development budget to support continuous learning and career growth. Family benefits: Maternity and paternity leave for eligible employees. Inclusive workplace: A commitment to diversity, equity, and inclusion, with equal opportunities for candidates from all backgrounds.