Systems Engineer - Monitoring & Operations

Accountabilities: Monitor enterprise infrastructure, including systems, applications, servers, databases, cloud services, and network environments, using approved monitoring and observability platforms. Review system dashboards, alerts, and performance metrics to proactively identify potential issues and maintain operational readiness. Perform daily infrastructure health checks and ensure the availability, reliability, and stability of supported environments. Analyze system, application, security, and network logs to identify anomalies, performance trends, and potential operational risks. Investigate monitoring alerts and correlate events across multiple systems to identify root causes and assess their operational impact. Act as a first responder for infrastructure and application incidents, diagnosing and resolving issues affecting system performance, availability, or security. Execute documented troubleshooting, remediation, and recovery procedures in accordance with established incident management processes. Coordinate incident response activities with engineering, cybersecurity, networking, and application teams, providing timely updates and supporting major incident management efforts. Monitor infrastructure capacity, performance, and resource utilization, identifying degradation trends and recommending corrective actions. Support routine maintenance, system validation, patching, upgrades, and infrastructure lifecycle management activities. Develop and maintain operational runbooks, standard operating procedures, and documentation to improve consistency and efficiency. Identify opportunities to automate repetitive monitoring and operational tasks, optimize alerts, and enhance dashboards. Participate in root cause analysis and corrective action planning to prevent recurring incidents and improve system reliability. Maintain accurate system inventories, incident records, troubleshooting documentation, and operational reports covering system health, availability, and performance. Requirements: Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Cybersecurity, or a related field. An equivalent combination of education and professional experience may also be considered. At least 3 years of experience supporting enterprise systems, IT infrastructure, or network operations. Demonstrated experience monitoring production environments, identifying system issues, and responding to operational incidents. Practical experience reviewing and analyzing system logs and troubleshooting infrastructure-related problems. Knowledge of Windows and Linux operating systems and their administration and monitoring fundamentals. Experience with monitoring and observability platforms such as Splunk, SolarWinds, Datadog, Dynatrace, Azure Monitor, Nagios, Grafana, or Prometheus. Familiarity with log aggregation, event management, and analysis tools. Understanding of networking fundamentals, including DNS, TCP/IP, routing, and firewalls. Familiarity with cloud computing environments and services, particularly Microsoft Azure, AWS, or Google Cloud. Knowledge of ITIL principles and service management practices, especially Incident, Problem, and Change Management. Basic scripting and automation capabilities using PowerShell, Python, or Bash. Strong analytical and troubleshooting skills, with the ability to investigate complex technical issues and identify effective solutions. Excellent attention to detail and the ability to prioritize tasks in a fast-paced operational environment. Strong communication and collaboration skills, with the ability to coordinate effectively across technical teams. Proactive mindset, adaptability, and a commitment to continuous improvement and operational excellence. Benefits: Salary range: $63,300–$129,700 annually, depending on geographic location, relevant experience, technical skills, education, certifications, and applicable contract requirements. Fully remote working arrangement, with the flexibility to work from any U.S. state. Comprehensive healthcare and wellness benefits. Financial and retirement benefits. Family support programs and resources. Flexible time-off benefits to support work-life balance. Access to continuing education, professional development, and extensive learning resources. Opportunities to contribute to meaningful government-focused missions and critical technology initiatives. Collaborative working environment emphasizing integrity, innovation, and professional growth. Full-time, regular employment. No security clearance required to start. No business travel required.