Systems Administrator II

Accountabilities:: Microsoft 365 Administration: Administer and maintain Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID, ensuring reliable access and optimal performance. Identity and Access Management: Manage Active Directory accounts, security groups, group memberships, and identity-related services, while administering Okta user provisioning, deprovisioning, single sign-on (SSO), multi-factor authentication (MFA), and application assignments. User Lifecycle Management: Coordinate onboarding, internal transfers, and offboarding processes, ensuring appropriate access permissions and compliance with established security procedures. Technical Support and Troubleshooting: Investigate and resolve authentication, email, collaboration, directory, and application access issues, providing timely and effective technical assistance. System Maintenance: Manage Microsoft 365 licenses, shared mailboxes, distribution lists, security groups, and resource accounts, while performing routine maintenance, upgrades, and configuration changes. Application and Integration Support: Maintain enterprise SaaS applications and their integrations with Microsoft 365, Active Directory, and identity management platforms. Documentation and Compliance: Develop and maintain technical documentation, standard operating procedures, and knowledge base articles. Participate in access reviews, audit requests, and regulatory compliance activities. Cross-Functional Collaboration: Work with internal stakeholders and external vendors to troubleshoot system issues, implement improvements, and support technology projects and cloud initiatives. Requirements: Professional Experience: At least 3 years of experience administering enterprise IT systems, with approximately 4–7 years of relevant experience preferred. Education: Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience. Microsoft 365 Expertise: Strong hands-on experience administering Microsoft 365 environments, particularly Exchange Online, Microsoft Teams, and SharePoint Online. Identity Management: Practical experience with Active Directory, Microsoft Entra ID, and Okta or another enterprise identity management platform. Security Administration: Experience configuring and supporting SSO and MFA solutions, managing user permissions, and implementing identity and access management processes. Technical Troubleshooting: Strong analytical, troubleshooting, and problem-solving abilities, with the capacity to independently investigate and resolve complex technical issues. Documentation: Ability to create, maintain, and organize technical documentation, operational procedures, and knowledge resources. Communication: Excellent interpersonal and customer service skills, with the ability to communicate technical information clearly and collaborate with different teams. Additional Assets: Microsoft 365 Administrator Associate, Azure Administrator Associate, Okta Certified Administrator, or equivalent certifications are preferred. Experience with PowerShell scripting, automation, hybrid identity environments, SOX-controlled or regulated environments, Microsoft security and compliance tools, and audit processes is also advantageous. Benefits: Competitive annual base salary ranging from $83,000 to $100,000 , depending on experience, qualifications, and location. Potential eligibility for additional incentive compensation and restricted stock units. Comprehensive health and welfare benefits. 401(k) retirement savings plan with employer matching. Employee Stock Purchase Plan. Gym and wellness reimbursement programs. Pre-tax commuter benefits. Living Donor Employee Recovery Policy, providing up to 30 days of paid leave annually for eligible full-time employees donating an organ or bone marrow. Remote work opportunities for candidates based in the United States. Additional employee benefits and support programs.